Question 1

Do I need a new phone number?

Accepted Answer

No. You use the number your customers already know. Once it runs on the WhatsApp Business Platform it no longer runs the regular WhatsApp app, so if you still need the app on that number personally, use a second number for yourself.

Question 2

How long does setup take?

Accepted Answer

Most small businesses connect their WhatsApp, Messenger, or Instagram account and have Woozi answer its first real customer message, often booking an appointment automatically, on the same day they sign up. There's no developer needed and no lengthy onboarding call required to get the basic flow working.

Question 3

How does Woozi know what to say about my business?

Accepted Answer

You configure Woozi once with your services, prices, opening hours, and anything it must never promise or offer, plus any documents (menus, price lists, FAQs) you want it trained on. It answers customer questions from that information going forward, and you can update it any time as your business, prices, or hours change, without retraining anything from scratch.

Question 4

Does this work with Messenger and Instagram too?

Accepted Answer

Woozi works across WhatsApp, Facebook Messenger, and Instagram Direct messages, all from the same inbox, with the same AI assistant, contacts, and pipeline. You can connect one channel or all three, conversations from each show up together so you're not checking three separate apps to keep up with customers.

Question 5

Will my customers know it is not me?

Accepted Answer

Woozi is trained on your own business's tone, services, and policies, so replies read like your own words, not a generic chatbot script. You decide, conversation by conversation or as a blanket rule, when something gets handed straight to you or your team instead of answered automatically, a complaint, a custom request, anything unusual. If a customer asks whether they are talking to a person, Woozi says it is your business's AI assistant, and your team can take over at any point.

Question 6

What happens when Woozi does not know the answer?

Accepted Answer

It never guesses. It tells the customer someone will follow up, flags the chat in your inbox, and waits for you.

Question 7

Can I turn it off?

Accepted Answer

Yes, at any time, either for a single conversation using the human handover button, or for your whole account. Turning Woozi off doesn't affect your underlying WhatsApp, Messenger, or Instagram account, your number and your customer relationships stay entirely yours, connected directly to Meta, not locked into Woozi.

Question 8

Can I run Woozi on my own AI key?

Accepted Answer

Yes, some businesses prefer to use their own OpenAI or Anthropic API key rather than Woozi's managed one, whether for cost control, compliance, or a specific model preference. This isn't a self-serve toggle today, tell us what you need and we'll work through the setup with you directly.

Question 9

Does Woozi work as a CRM, not just a messaging inbox?

Accepted Answer

Yes, every customer who messages you on WhatsApp, Messenger, or Instagram automatically becomes a contact in Woozi's built-in CRM, with their own message history and a pipeline stage (new lead, booked, repeat customer, and so on). You see at a glance who's new, who's mid-conversation, and who's already a regular, without adding a separate CRM tool or manually importing contacts.

Question 10

Can I send a WhatsApp or Instagram broadcast to multiple customers at once?

Accepted Answer

Yes, broadcasts let you message a group of customers in one send, a promotion, a reopening announcement, a seasonal reminder, instead of writing the same message one by one. Woozi sends broadcasts within Meta's own messaging rules, so your number's quality rating stays protected instead of getting flagged for spam-like behavior.

Question 11

Can a real person take over from the AI mid-conversation?

Accepted Answer

Yes, any team member can click "Take over" and reply personally at any point, on WhatsApp, Messenger, or Instagram, and hand the conversation back to the AI when they're done.

Question 12

Does Woozi follow up with customers automatically, or do I have to remember?

Accepted Answer

Yes, two automatic follow-ups run without extra setup. If a customer asks something and then goes quiet, Woozi follows up instead of letting the lead go cold. Once an appointment is booked, automatic reminders go out ahead of time, one of the most effective ways small businesses reduce no-shows without hiring anyone to make reminder calls.

Question 13

Does Woozi sync with Google Calendar or another booking calendar?

Accepted Answer

Woozi has its own booking calendar built in today, so appointments booked through WhatsApp, Messenger, or Instagram show up immediately with no setup. Two-way Google Calendar sync is in active development and on the roadmap.

Question 14

Is there a free trial?

Accepted Answer

Yes, a 14-day free trial with no credit card required to start. You connect your WhatsApp, Messenger, or Instagram account, let Woozi answer real customer messages during the trial, and decide whether to subscribe at the end, with no automatic charge if you don't.

Question 15

Can my whole team use one account?

Accepted Answer

Yes, every team member gets their own login and a role that controls what they can see and do inside the account. Woozi Assist includes 1 seat and Woozi Assist Pro includes 3, and extra seats beyond what's included cost $15 per month each excl. VAT on either plan, the same rate regardless of which plan you're on.

Question 16

What happens when I use up my monthly AI replies?

Accepted Answer

Each plan comes with a monthly allowance of AI replies. A normal AI reply counts as 1; a reply that looks up availability or makes, moves or cancels a booking counts as 3. Replies you write yourself, reminders and review requests are never counted. When the allowance runs out, the AI pauses: new messages still land in your inbox and your team can keep replying as usual. Top up or upgrade to turn the AI back on, and the allowance resets at the start of each billing month.

Question 17

Does Woozi charge for the WhatsApp messages themselves?

Accepted Answer

No, Meta bills you directly for WhatsApp conversation charges at Meta's own published rates, and Woozi passes that cost through with nothing added on top, no markup, no cut taken. This is specific to WhatsApp; Messenger and Instagram messaging through Woozi doesn't carry this same per-conversation Meta fee.

Question 18

Who can see my conversations?

Accepted Answer

Only the people you've explicitly invited into your account can see your customer conversations. Woozi's own platform team can access conversation content only when needed to provide support or resolve a technical issue, and every such access is logged. The credentials that connect your WhatsApp, Messenger, or Instagram account are encrypted at rest, not stored in plain text.

Question 19

Is Woozi GDPR compliant?

Accepted Answer

Woozi operates from France, so GDPR applies to everything we do. Our Privacy Policy sets out our practices, and a data processing agreement (DPA, GDPR article 28) is annexed to our terms, with the full list of sub-processors. From the Contacts page you can export a contact's booking data as JSON or your contact list as CSV, and delete a contact with their conversations; you set how long past bookings are kept in Settings. We don't hold a certification like ISO 27001 and are not a certified health data host (HDS).

Question 20

What happens to my customer data if I cancel my subscription?

Accepted Answer

Nothing is deleted when a subscription ends: your account stays viewable and your conversations, contacts and bookings are kept until you delete the account in Settings, which erases them immediately, or ask us to. From the Contacts page you can export your contact list (CSV) and each contact's booking data (JSON); a full account export isn't available yet, so write to us if you need your conversations. We don't sell customer data or use it for anything beyond running Woozi for your account.

Question 21

Where is my data stored?

Accepted Answer

Your database and files are hosted in the European Union (Ireland) by Supabase, and the app runs on Vercel. Some providers, such as the AI providers, process data in the United States under the EU-US Data Privacy Framework or standard contractual clauses; our Privacy Policy and data processing agreement list them all. Traffic is encrypted, and connection tokens are encrypted at rest.

Question 22

Can I delete my data?

Accepted Answer

Yes. You can delete a single contact, along with their bookings and conversation history, from the Contacts page at any time. You can also delete your whole account and everything in it from Settings, which removes it immediately and can't be undone.

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