Our story

We built Woozi becausewe needed it ourselves.

Woozi was born inside a home-care company that kept its circle small on purpose, until word spread and the messages never stopped.

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Chapter 1

Woozi started with a good problem.

Woozi was born inside Care Excellence, our home-care company.

From the start, we made a choice most businesses don't: we keep our circle small. Around 50 families at a time, so every client has a carer who knows them, and a team that picks up when they call. We could grow faster. We'd rather be the company families trust.

That choice had a side effect we never planned for. Families talked. A daughter told a colleague, a neighbour told a friend, and soon people everywhere wanted us.

And they wrote from everywhere.

WhatsApp in the morningMessenger at lunchInstagram late at night

Some wanted to book a visit. Some asked for a place on our waiting list. Some just needed someone to tell them what to do next. Every one of them deserved a kind, fast answer, even when that answer was "not yet".

Our team was spending its days answering messages, instead of caring for people.

Chapter 2

We tried to hand it off.

The obvious answer was to hand the messages to someone else. We looked at agencies and outside teams. It didn't work, for two reasons:

Too expensive

Far more than a small business can justify just to answer questions.

Too much to trust

Health details, home addresses, family worries, handed to people outside our control.

Chapter 3

So we built our own, one rule at a time.

We started with a list. Not of features, but of the questions families asked us every single day: How much does a carer cost? Can someone come this week? Do you have space for my mother? If those could be answered well, instantly, our team would get its days back.

Then, before writing a single line of code, we wrote down the rules. Because these weren't just messages. They were people at some of the hardest moments of their lives.

We tried it on our own inbox first, with our own families. We read every reply it sent. We fixed what felt cold, we taught it what it didn't know, and we watched the waiting times shrink.

Then one evening a family wrote to us late at night, and by the time we woke up, they had an answer, a visit booked, and a reminder on its way. Nobody on our team had lifted a finger. That was the moment Woozi stopped being a side project.

Never guess. If it doesn't know, it says so, and brings in a person.

Stay kind, even when the answer is "not yet".

What a family shares stays with our team. Nobody else reads it.

A human is always one step away.

Chapter 4

Now it works for businesses everywhere.

Today Woozi answers every family who reaches Care Excellence, day or night, while our team stays focused on the people who count on us. Nobody waits. Nobody is ignored. And our circle stays small by choice, not because we can't keep up.

Along the way we noticed something. The salon that's fully booked, the clinic with a waiting list, the coach everyone recommends: the better you are, the more messages you get.

So we opened Woozi to all of them, with the same care we built it with.

What that means for you

Built withextra caution.

Our first conversations were about people's families and health. So the rules we set for ourselves then are the rules every Woozi account gets today.

A private conversationYour account only

Encrypted keys

Hello, my father needs help at home after his surgery. What can you offer?

Woozi

I'm sorry to hear that. We can arrange a carer visit this week. Could you share the address privately?

Visible toASyour team · Woozi support only when needed

Your team sees your chats

Access by role, account by account. Woozi staff can open a conversation only for support or security, and every access is logged.

Your connection keys are encrypted

The keys that link your WhatsApp and pages are never stored in plain text.

Your data is yours

Export your contacts, or delete your data, whenever you want.

Never sold, never used for ads

We earn from subscriptions. That is the whole business model.

Official Meta platform

A verified Meta Tech Provider on the official business platform. No shortcuts.

A human when it matters

Woozi never guesses. When it does not know, it hands the conversation to you.

Under the hood

Built on foundations you already trust.

Woozi runs on proven, enterprise-grade infrastructure, so a small team can deliver something solid.

Small team.Real people.

We read every message you send us.

Tonmoy Hashmi

Founder, Woozi

Co-founder, Care Excellence

Designs and builds Woozi end to end, and talks to every early customer himself.

Nishat Kabir

Product management

Listens to what businesses struggle with every day, and turns it into what we build next.

Jarin Tasnim Nuha

Product management

Keeps Woozi simple. Makes sure every new feature is clear enough to use without a manual.

Your customers arealready messaging you.

Let Woozi answer them, with the same care we built it with.

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